1. Who we are
We are Craic on Travels Limited, our registered address is at West Main Street, Caherciveen, Co. Kerry, email address: [email protected] and we are the organiser of your package holiday. We are responsible for the proper performance of all travel services included in the booking.
2. Making a Booking With Us
A booking is made when (i) we have received payment of the deposit in respect of each person travelling on the booking and (ii) we have issued our Confirmation Invoice. These terms and conditions and the contents of our brochure and/or website, together with the terms and conditions of any of our suppliers, such as transport operators and accommodation providers, apply to the booking (copies of which can be provided on request).
The lead name is responsible for ensuring the accuracy of the personal details or any other information supplied in respect of those travelling on the booking. We will only deal with the lead name in all subsequent correspondence, including changes, amendments and cancellations.
3. Deposit/Payment
Deposit: To secure your reservation, a non-refundable deposit is required at the time of booking. The price of the deposit may vary depending on the selected trip. This deposit secures your place on a the trip that you have selected and allows us to make necessary arrangements, including securing accommodations and services with our partners. Due to these commitments, the deposit is non-refundable. If your booking is made within 90 days of the departure date then the full amount may be payable at time of booking.
Payment: Full payment is required 90 days prior to departure date. If we do not receive full payment by this date then we reserve the right to charge applicable cancellation charges as outlined in clause 5.1 below.
Once the initial deposit has been paid, you will have two options for completing payment:
For both options, the deposit forms part of the total trip cost and is always required at the time of booking. Final payment deadlines vary by trip but are typically 90 days before departure.
4. Changes
4.1 If you change your booking
(i) Transferring your booking
You may transfer the package to another person (the ‘Transferee’), who satisfies all the conditions that apply to the booking, provided you give us at least 7 days written notice of the change, and the Transferee accepts our Booking Terms and Conditions. It should be noted that on a transfer, you and the Transferee shall be jointly and severally liable for the payment of any balance due and for any additional fees, charges or other costs arising from the transfer.
(ii) Other changes to your booking:
If you wish to make changes to your booking after we have issued our Confirmation Invoice, we will make every attempt to facilitate you. Any request for a change must be made in writing to [email protected]. Once travel has commenced, no changes or alterations may be made by you and no refunds shall be made to you in respect of flights or other travel arrangements, which are not availed of. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the ticket.
4.2 Changes made by us
(i) Price Changes
We reserve the right to increase the price of your booking, after you have booked, but no later than 20 days before the start of the package, only where there is a change in:
If any of the costs referred to above decrease, before the start of the package, you will be entitled to a price reduction and will receive a refund of the amount due less any administrative expenses we have incurred.
It the price increase exceeds 8% of the total price of your booking (excluding any insurance premiums or amendment charges), you can either:
(a) accept the proposed change; or
(b) cancel your booking and receive a full refund of all the monies you have paid to us [except for any insurance premiums (unless you can show us that you cannot reuse your policy) and any amendment charges]
(ii) Changes other than price changes
Without prejudice to your statutory rights, we reserve the right to make changes to your holiday arrangements at any time.
Insignificant Changes
If we make an insignificant change, we will inform you, as soon as we can, if there is time before your departure.
Significant Changes
Occasionally, after we have confirmed your booking, we have to make significant changes to your booking, such as a price increase of more than 8%, or a change to your holiday, which results in more than 12 hours change in the time of departure or return, or a change of resort, or in the type of accommodation offered, or some other significant alteration to any of the main characteristics of the travel services you have booked.
Where we have to make a significant change, we will inform you without undue delay and you will have the choice to:
(a) accept the proposed change; or
(b) accept an alternative holiday, if available, and if the alternative holiday is of lower quality or cost, you shall be entitled to a refund of any price difference; or
(c) cancel your booking and receive a full refund of all the monies you have paid (Please note that travel insurance is not included in your package and must be arranged independently by you. Any insurance premiums paid by you directly to your insurer are your responsibility and are not refundable by us).
You must inform us of your choice within 7 days from the date upon which we notified you of the significant change. Where you accept the significant change or an alternative holiday, these Booking Terms and Conditions will continue to apply to your booking. If you do not respond to us within 7 days, we will assume that you are not accepting options (a) or (b) and you will only be entitled to a refund in accordance with option (c) above.
5. Cancellation
5.1 If you cancel your booking
You may cancel your booking at any time before the start of your holiday in return for payment of the cancellation fees detailed below.
STANDARD CANCELLATION CHARGES
Number of days before departure: 90
Cancellation charge: Loss of Deposit – Deposit may be used as credit of future Craic On Travels Trip (valid for 12 months from date of cancellation)
Number of days before departure: 90-60
Cancellation charge: 50% of cost of trip – Deposit may not be used as credit.
Number of days before departure: 60
Cancellation charge: 100% of cost of trip – Deposit may not be used as credit.
CANCELLATION CHARGES UGANDA WILDLIFE & CULTURE
Number of days before departure: More than 120
Cancellation charge: Loss of Deposit Only. Deposit may not be used as credit for another COT trip.
Number of days before departure: 120-60
Cancellation charge: 50% of cost of trip (excluding the Gorilla Trekking Permit fee if applicable). Deposit may not be used as credit for another COT trip.
Number of days before departure: 60 or less
Cancellation charge: 100% of cost of trip (excluding the Gorilla Trekking Permit fee if applicable). Deposit may not be used as credit for another COT trip.
CANCELLATION CHARGES MEXICO: Dia De Muertos
Number of days before departure: More than 120
Cancellation charge: Loss of Deposit. Deposit may not be used as credit for another COT trip.
Number of days before departure: 120-90
Cancellation charge: 50% of cost of holiday. Deposit may not be used as credit for another COT trip.
Number of days before departure: 90
Cancellation charge: 100% of cost of holiday. Deposit may not be used as credit for another COT trip.
If you choose to pay the full balance at the time of booking and later cancel, the cancellation fee will be calculated in line with the cancellation schedule above. The same non-refundable rules apply as if payments had been made in installments.
Deposits are non-refundable.
You also have the right to cancel your booking before the start of your holiday, without paying cancellation charges, in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity and significantly affecting the performance of your package or which significantly affects the carriage of passengers to the destination. You will be entitled to a full refund of any monies you have paid but shall not be entitled to additional compensation.
5.2 If we cancel your booking
Without prejudice to your statutory rights, we reserve the right to cancel your holiday arrangements at any time, including when there are not enough people booked and we have notified you of the minimum number required. In these circumstances we’ll let you know based on the duration of your holiday as follows:
Duration of your package: More than 6 days
Notice of Cancellation: 30 days before departure
Duration of your package: Between 2 and 6 days
Notice of Cancellation: 7 days before departure
Duration of your package: Less than 2 days
Notice of Cancellation: 48 hours before departure
If we cancel your booking, we will refund you in full and pay you compensation in accordance with clause 6 below, unless the reason for the cancellation was due to unavoidable and extraordinary circumstances or where the minimum number of persons required for the package to take place has not been reached, or for non-payment of your balance.
Refunds will be processed within 14 days from the date of cancellation.
As an alternative to a refund, where we have cancelled a trip, you can choose to accept a credit to the value of your refund. The credit is valid for 18 months from the date of issue. You are entitled to exchange your credit for a cash refund at any time and should you not use your credit within 18 months from the date of issue, we will process a cash refund.
5.3 Refund Process and Timeline
You may request a refund by contacting us at [email protected]. We aim to respond to all requests within 7 days. Any refunds due will be processed within 14 days from the date of cancellation.
6. Special Requests
Special requests (e.g. ground floor accommodation, sea view etc.) must be communicated by you in writing to us at the time of making the booking. We will do our best to fulfil such requests. The granting of such requests is the sole responsibility of the relevant supplier. No liability shall attach to us for failure to comply with a special request and such requests do not form part of our contract with you.
7. Persons with Special Needs
It shall be the lead name’s responsibility to disclose to us, prior to booking, any physical or mental condition of a member of the party which may be relevant. We may require the member of the party to produce a doctor’s certificate, certifying that the person in question is fit to participate. If we are unable to properly accommodate the needs of the person concerned, we will not confirm the booking for that person or if we were not provided with full details at the time of booking, we will cancel the booking in respect of that person and impose applicable cancellation charges when we become aware of these details.
8. Insurance
It is a condition of booking that you and all members of your party, including infants and children, and must be in place before the trip begins. Your travel insurance should cover personal accident, death, medical expenses and emergency repatriation, with a recommended minimum cover of €200,000 for medical and emergency costs. It is also highly recommended that your insurance includes coverage for cancellation, curtailment, personal liability and loss of luggage or personal belongings. You must provide your travel insurance policy number and the insurer’s 24-hour emergency contact number before the start of your trip. If you have insurance linked to a credit card or bank account, please ensure that you have the details of the participating insurer, the policy number and the emergency contact number, rather than just the bank’s name or card details.
It is highly recommended for all travellers to purchase travel insurance (i) as early as possible after booking the trip and (ii) before booking international flights for the trip to protect any pre-payments they have made.
Please note that international flights to and from the destination are not included in the cost of our packages. It is the sole responsibility of the traveller to arrange their own flights prior to the trip start date. Deposits will not be refunded to those who book a package under the assumption that international flights are included.
It is your responsibility to check that the insurance policy provides the desired level of cover. In so arranging insurance cover we are acting as the agent of the relevant insurer and shall not be responsible to you for any default by the insurer under that policy. All claims made against the insurance policy shall be made directly to the insurer. You shall be responsible for making any special or increased insurance arrangements which are deem necessary by your insurer.
9. Our Responsibility to You
We are responsible for the proper performance of all travel services included in your booking. You must inform us, without undue delay of any failure on our part or our suppliers’ part to perform or properly perform any of the travel services included in your booking. If we don’t remedy the problem within a reasonable time period, you may be entitled to an appropriate price reduction and/or compensation.
We shall not be liable for any failure to perform or improper performance of the contract where the failure or improper performance is, (i) attributable to you or (ii) attributable to a third party unconnected with the provision of the travel services included in your booking and is unforeseeable and unavoidable or (iii) is due to unavoidable and extraordinary circumstances.
Limitation of Our Liability
In the case of damage other than death or personal injury or damage caused intentionally or negligently on our part or that of our suppliers, the amount of compensation which we will pay to you will be limited to three times the cost of the holiday.
Also, our liability will not exceed any limitation applicable under any international convention governing or relating to the provision of the travel service complained of in the place where they are performed or due to be performed, even if that convention has not been ratified or applied in Ireland.
For international transport by air, the provisions of the Warsaw Convention/ the Montréal Convention may apply. For international transport by water, the provisions of the Athens Convention may apply. In respect of rail travel, the Berne Convention, in respect of carriage by road, the Geneva Convention; and, in respect of hotels, the Paris Convention may apply.
This means that we are to be regarded as having all benefits of any limitations of liability contained in any of these conventions or any other international conventions applicable to your holiday. Further, where transport is included in your package, the operating carrier or transport operator’s conditions of carriage will apply to you and form part of your contract with us and with the transport company or carrier.
A copy of the conditions of carriage applicable to the holiday and the conventions referred to above, can be supplied on request. We are entitled to deduct any money which you receive or are entitled to receive from the relevant supplier from any payments we may make to you.
In the event of any liability on our part for injury, illness or death, no payment will be made unless the following conditions are complied with:
(i) you must advise us in relation to the injury or illness while at the resort and must also write to us within 28 days of the completion of the holiday;
(ii) you transfer any rights that you may have, in respect of such injury, illness or death against any person to us or our insurers;
(iii) you must co-operate fully with us to enable us or our insurers to enforce such rights.
Optional Activities are any activities/services that are not included in our trip itinerary and do not form part our contract with you. We cannot accept responsibility for any Optional Activities. Any assistance or advice provided by our group leaders or local representatives in arranging such activities after departure does not render us liable for the activities in any way. Contracts for an Optional Activities are between you and the respective activity providers.
Your Responsibilities
Where as a result of your actions either or both of the following incidents occur: (i) there is a delay or diversion to the means of transportation included in the package, (ii) the accommodation in which you are staying damaged, you agree to indemnify us against any claim (including legal costs) made against us in relation to the occurrence of such incidents.
We reserve the right to terminate the package contract with you if your behaviour or conduct either prior to or during a holiday is likely to endanger your safety or wellbeing or ours (including our representatives, contractors, agents and employees) or that of others and the cancellation charges as provided for in Clause 5.1 shall apply.
No-Show & Drop Outs: If you fail to join the trip, join after the scheduled departure, or leave before it ends, no refund will be provided. If you leave a trip for any reasons after it has started, we are not obliged to provide any refunds for unused services.
10. Complaints
During your holiday
If you are unhappy with any of the travel services you have booked, the group leader should inform the local supplier without undue delay, (i.e. the coach company or hotelier). If the supplier is unable to remedy the situation, to your satisfaction, please contact us by email at [email protected] or at the WhatsApp number of either Colin or Isabelle and we will do our best to resolve any problems.
When you return
If the matter is not resolved or cannot be resolved, while you are away, then you should follow this up, by writing to us, within 28 days from returning from your holiday.
11. Assistance we will provide to you if you are in difficulties on holiday
If you are in difficulties and you have contacted us looking for assistance, we will provide you with appropriate assistance, without undue delay, in particular by:
Where applicable, your tour leader and/or local guide will also be available to help support you locally and assist with practical next steps.
If the difficulty for which you require assistance was caused intentionally by you or through your negligence, we shall not be liable for the costs of any alternative travel arrangements or other such assistance you require and we reserve the right to charge you a reasonable fee for any assistance we provide, which will not exceed the actual costs we incur.
You are fully responsible for securing these documents and meeting all travel requirements prior to the start of the trip. Any costs incurred due to missing, invalid, or incomplete documentation will be your sole responsibility. Additionally, you agree to bear any financial loss or expense we incur as a direct result of your failure to obtain or present the required documentation.
12. Passports, Visas & Passenger Names & Health Formalities
Passports & Visas
It is your responsibility to check with the relevant Embassies and/or Consulates for your specific passport, visa and immigration requirements and to comply with such requirements. We do not accept any responsibility if you cannot travel or suffer any other loss because you have not complied with these. Up to date travel advices can be obtained from the Department of Foreign Affairs, www.dfa.ie/travelwise. Most countries now require passports to be valid for at least 6 months after your return date. You agree to reimburse us in relation to any fines or other losses we incur as a result of your failure to comply with any such requirements.
Passenger Names
It is the Lead Name’s responsibility to ensure that all passenger names provided to us at the time of booking are as per passport and they must be in typed format and submitted to us via email, fax or post. If any changes are to be made once transport seats have been purchased then name change fees will apply, see Clause 4.1(i) above.
Health Formalities
You’ll need vaccinations to visit some of our destinations. You should speak to your doctor at least 2 months before you’re due to go away. Some treatments, for malaria for example, should begin well before you go. If you’re booking within 3 weeks of your departure, speak to your doctor before you book.
13. Data Protection and Privacy
Please see our privacy policy https://craicontravels.com/privacy-policy/ for full information regarding the way in which we use and store your personal data.
14. Governing Law & Jurisdiction
These Booking Terms and Conditions and any agreement to which they apply shall be governed by and construed in accordance with the laws of Ireland and each of the parties hereby submits to the exclusive jurisdiction of the Courts of Ireland in regard to any matter arising from or touching upon these booking terms and conditions and any agreement to which they apply.
Your package rights
Part A
Standard information form for package travel contracts
The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302.
Therefore, you will benefit from all EU rights applying to packages.
Craic on Travels will be fully responsible for the proper performance of the package as a whole.
Additionally, as required by law, Craic on Travels has protection in place to refund your payments in the event that it becomes insolvent.
More information on key rights under the Directive 2015/2302.
Your key rights under Directive (EU) 2015/2302 are:
The following is a link t:o https://eur-lex.europa.eu/eli/dir/2015/2302/oj/eng
